FAQs and Shipping
Where do you ship?
We ship nationwide in the Philippines.
We ship from Rizal. Your order will be sent via Gogo Express for regular shipping or via Lalamove for next day delivery option. Here's our simplified new shipping rates. Please choose the correct shipping option based on your location
|Metro Manila - Next Day Delivery option||Php160|
|Greater Metro Manila (see list below)||Php100|
What is Greater Metro Manila (GMM)?
Greater Metro Manila (GMM) comprises of cities in Metro Manila and from surrounding provinces. Below are the cities that fall under the GMM area:
San Jose Del Monte City
San Mateo City
San Pedro City
Sta. Rosa City
For international customers, you may send the following info to firstname.lastname@example.org to know your shipping rate:
- items you wish to purchase & quantity
- if you prefer tracked package or untracked (cheaper but for up to 2 kilos only)
- if you want to add insurance or not
and we'll get back to you within 24-48 hours with a quote for your approval.
How long will it take to get my order?
We require 1-2 days to carefully pack your orders before we can ship your items.
Regular nationwide delivery schedules are as follows: 3 days within Metro Manila and 5-7 days for provincial delivery addresses (excluding holidays and natural circumstances beyond one’s control).
You can contact us in the event that the delivery is taking longer than the usual days provided in your shipping details so we can check the status for you. Please note that delivery delays are normal during lockdown days caused by COVID-19.
What are your payment options?
You can pay via Paypal, Gcash, BPI, Metrobank or BDO Direct Bank Transfer (DBT). DBT is only available for customers in the Philippines. Bank details will be provided after you place your order. If you choose this option, you must submit your payment proof to our email together with your order number within 48 hours after placing your order to avoid cancellation of your order.
What is your Returns policy?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact us within 48 hours if your item arrived in an unsatisfactory condition so we can schedule an exchange delivery or refund within 5 days.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need to provide us your order number.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll arrange an exchange/return delivery. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any exchange/return question at firstname.lastname@example.org.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.