What is your Returns policy?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact us within 48 hours if your item arrived in an unsatisfactory condition so we can schedule an exchange delivery or refund within 5 days.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need to provide us your order number.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll arrange an exchange/return delivery. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any exchange/return question at email@example.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.